Refund policy

Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 30, 2026

At cttgieie.shop, we are committed to providing quality products and a great shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you according to the policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must include original packaging, labels, and accessories (if applicable).
  • Proof of purchase must be provided.

To request a return, please contact us at:

Email: info@cttgieie.shop

Please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a shipping service with tracking. We are not responsible for returned packages that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow additional processing time depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product if applicable

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Clearance items
  • Final sale products
  • Gift cards
  • Customized or personalized items
  • Items damaged due to misuse

For additional questions, please contact:

info@cttgieie.shop